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Meet the Department
of Words & Deeds

The Dept of Words & Deeds is nimble and flexible, able to show up, scale up and collaborate on projects as needed. Our team has the expertise and experience to deliver on a wide range of engagement assignments in urban and transportation planning, housing affordability, culture policy, strategic planning and communications, graphic and website design, social media integration, economic development and workforce planning.

Consultation Strategy
& Design

Facilitation
& Community Engagement

WalkShops
& Fieldnotes

Moderating Panels
& Events

Immersive Engagement
& Ethnography

Virtual Engagement Platforms
& Online Surveys
Intercept Surveys
& Pop-up Engagement

Expertise

Project Discussion Guides, Backgrounders & Presentations

Survey Development
& Research Analysis

Project
Reporting

Stakeholder Mapping
& Outreach

Focus Groups
& Stakeholder Roundtables

Communications
& Website Design

Graphic design
& Social Media Integration

“When Jane Farrow is present, good things happen. Her warmth, energy, insight and respect for people mean that she can tell it like it is… and get people off their rear ends to do good work—all while generating an atmosphere of enthusiasm and mutual support.”

Jane

Jane Farrow

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Writer

Broadcaster

Veteran dinner party host

Moderator & facilitator

Curriculum Vitae

Using the telephone 

Superpower

Jane Farrow is a public consultation specialist working in the areas of city building, transportation planning, culture strategy and economic development policy. She worked for 10 years as a CBC radio producer for shows like This Morning and The Sunday Edition and hosted shows like Workology and Wanted Words. She is the co-editor of the two editions of The Book of Lists (Knopf Canada, 2017 & 2005) and Any Other Way, a queer history anthology of Toronto (Coach House Books 2017) shortlisted for the Toronto Book Award. Jane was the founding Executive Director of Jane’s Walk, a global initiative involving free, locally-led walking tours inspired by urbanist Jane Jacobs’ ideas about connected, livable neighbourhoods.

Mia

Mia
Hunt

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Enthographer

Planner

Academic

Community catalyst

Designer

Cultural geographer

Curriculum Vitae

Design shape-shifter

Superpower

Mia is a multidisciplinary urbanist with broad expertise in
community engagement, research-led design thinking, project management, communications and visual culture. She has collaborated with Jane Farrow and the Dept of Words & Deeds for well over a decade and is now directing projects in Ottawa. Mia’s community, professional, and academic projects incorporate ethnography, creative methodologies, and participant action approaches to bring people together and create meaningful dialogue. She has a BFA in Design from Concordia University, a Master’s in Urban Planning from the University of Toronto and a PhD in Cultural Geography from Royal Holloway, University of London.

Pauline Craig

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Transportation planner

Precision writer

Bee-lover

Superpower

Curriculum Vitae

UNDER DEPARTMENTAL REVIEW

Pauline has a varied professional career that spans several years working as a project coordinator and manager for municipal policy and infrastructure projects, and has operated her own consulting business providing planning expertise to governments and non-profits. Pauline is an entrepreneur and in 2020 started a business in sustainable agriculture, growing and selling native plants that attract pollinators and beneficial insects. In all her work and business endeavours, Pauline brings her strengths of adaptability, resilience, creativity and resourcefulness.

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